Maviada

Shipping

Maviada currently ships to the following countries:

Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Italy, Japan, Luxembourg, Netherlands, Poland, Portugal, Republic of Ireland, Singapore, Spain, Sweden, Switzerland, Turkey, UAE, UK, and USA.

Shipping costs are calculated based on the country to which the items are being shipped. Custom/Duty Import taxes are the sole responsibility of the client and need to be additionally paid where applicable.

Most orders are processed and shipped within 3–5 days after placing an order. Depending on the delivery destination, typical delivery times are:

UK Mainland
Free Delivery Signed For
3–5 working days

UK Mainland
Royal Mail Guaranteed Special Delivery
Next working day by 1pm (excluding Sundays)

British Isles, Northern Ireland, Scottish Highlands, Channel Islands, Isle of Man
Royal Mail Track and Sign
5–7 working days

Europe
Royal Mail International Track and Sign
5–7 working days

USA
Royal Mail International Track and Sign
7–10 working days

Other Countries
Royal Mail International Track and Sign
7–10 working days

Tracking Your Order

With the exception of UK Free Delivery, you can track your order using the Royal Mail tracking number which will be emailed to you as soon as your order is shipped. If you experience any problems with your order, please contact our customer care at customercare@maviada.co.uk

Additional Information

Orders much be placed by 3pm for Special Delivery Guaranteed Services, Monday–Friday.

Orders must be placed by 3pm on Friday for Special Delivery Guaranteed Services Saturday. Please note that Royal Mail do not deliver on Sundays.

Delivery times are for in stock merchandise only.

Free UK Delivery is a Signed For only service and is only available for UK Mainland deliveries. All other deliveries are Track and Sign services. All deliveries, regardless of type, require someone over the age of 18 to sign for the package at the time of delivery.

We are unable to deliver on Bank Holidays.

Please note we cannot deliver to post office boxes.

All orders will be processed and sent during normal business hours, Monday to Friday, from 9am to 5.30pm (BST). If an order is placed outside these times, the new orders shall be placed and processed, the following business day.

Packaging

All orders come carefully stored in either our branded suede travel pouches for bracelets and small necklaces or, for larger orders, in our handcrafted branded white travel pouches with our exclusive white interior trays and individual Maviada blue signature boxes, all complimentary.

Returns

You can return your order with us within 14 days of purchase where we will be happy to provide a full refund. You must contact Maviada before returning your purchase at customercare@maviada.co.uk. All returned goods undergo a quality inspection and must be returned in perfect condition, in their original, undamaged packaging.

Full details of our return policy can be found in our Terms and Conditions.